Refund and Returns Policy

At Aks-e-Jawahar, we want you to be absolutely delighted with your premium artificial jewelry purchase. If you are not completely satisfied, we are happy to offer a return, refund, or exchange under the terms outlined below.

1. Our 7-Day Guarantee

You have 7 calendar days from the date you received your item(s) to request a return or exchange.

To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the same condition that you received it.
• It must be in its original packaging, including the jewelry pouch, box, and any accompanying protective layers.
• It must have the original tag (if applicable) attached and intact.
• It must be accompanied by the proof of purchase (order number, invoice, or receipt).

2. Items Exempt from Return

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive defective or damaged:

• Earrings (or any jewelry designed for piercings).
• Final Sale/Clearance Items (clearly marked as such on the product page).
• Gift Cards.

3. How to Initiate a Return or Exchange

To start a return, please follow these steps:

1. Contact Us: Send an email to subhan@aks-e-jawahar.com with the subject line: “Return Request – Order #[Your Order Number]”.
2. Provide Details: In the email, include your Order Number, the item(s) you wish to return, and the reason for the return (e.g., wrong size, defective, change of mind).
3. Receive Authorization: We will review your request and reply within 2 business days with a Return Authorization (RA) number and detailed instructions on how to send your item back. Please do not send items back without an RA number, as they may not be processed.
4. Ship the Item: You are responsible for shipping the item back to us. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Return Shipping Address: Aks-e-Jawahar(House 9 Street 1 Rasheed Park Scheme Morr Sabzazar Lahore)

4. Refunds

Once your return is received and inspected, we will send you an email notification to confirm we have received your item and inform you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund amount.

5. Exchanges

If you would like to exchange your item for a different size or a different product of equal value, please indicate this in your initial return request email.

• We will process the exchange once the original item is received and inspected.
• Any price differences will be managed via a separate payment or refund.
• You will be responsible for the shipping costs of sending the new item back to you.

6. Damaged or Defective Items

If an item arrives defective or damaged, we sincerely apologize. Please contact us immediately (within 48 hours of delivery) at subhan@aks-e-jawahar.com and provide the following:

• Your Order Number.
• A clear photograph of the damaged or defective item.

We will cover all shipping costs necessary to replace the item with an identical one. If a replacement is not available, we will issue a full refund.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at subhan@aks-e-jawahar.com.